March 5, 2008
There have been times where I have had unpleasant email experiences dealing with conflict of interests, ad hoc meetings, communication issues, infrastructure breakdowns, unsupportive team members and inappropriate decisions which lead to a varied set of negative emotions.
It feels good to respond to such emails with a negative thought in your mind. However, every time I have responded to email with mixed feelings I have regretted it.
The CEO of Cerner Corp. (www.cerner.com) sent a very harsh email to his minors. This email killed the company’s morale and drove the stock down 20%. Link: How to kill a company’s morale in one easy memo.
To prevent such incidences I have cultivated myself into a habit of saving emails as a “Draft”. This way I re-open the “Draft” email after sometime, rethink the matter and formulate a better email which will eliminate the emotions from the email and make it a generic email.
Some suggestions to prevent you from sending a mixed-emotional email include:
* Understand the difference between a practical world and an idealistic world
* Have a Thick Skin: Always have a positive mind set for the dynamic work environment
* Have a Poker face: A face/mind without any interpretable expression
* Consulting a co-worker/supervisor during such instances
* Always remember to “Save as Draft”