February 5, 2009
I work in a company with a varied set of team members. We depend on each other to make the right choices and deliver the right services. We all try to deliver products, services and processes to our team members and the clients. Yet, I often ask myself “Is there any tangible product which comes out of my work?”.
Here’s the way I think about my work:
* I am a “Facilitator”. I help in getting people the right correct answers. It does not mean I am always the one who is giving these answers.
* I am a “Shovel Supplier”. I supply the tools and services that others need to make their lives easier.
Every day I receive emails, phone calls and have people come to my desk asking for all sort of answers. I might know a few of these answers as I might be involved in the project. However most of the times I am asked for the right direction. I am asked if I can point them to the right person who can do the job. I am asked if I can get an answer for the questions they have.
While looking for an answer to a question, I tend to involve various other team members. Many a times they give me an answer which is complete. I inturn transfer the answer to the team member who requested it. So, I diligently perform my duties, find the answers and convey the same to the team member who has requested the same.
Does this mean:
* I did all the hard work to get the answer?
* I have the answer to every question?
* I am the one to be praised and thanked?
The answer is No. I believe, in an ethical business environment where all the members involved while providing a solution should be respectfully thanked. The effort is a group effort and the right person deserves the credit. I always try to remember what our old folks used to teach us “It’s always good to give than to receive”.
While on a project, I make sure that I broadcast the efforts of the other team members who helped me find the answer to the main requesting party .This leads into a “Win-Win” situation. It keeps the requestor informed and the efforts put in by the other team member are also brought to light which acts as a motivational factor.
This sure does not mean that I (the facilitator) do not deserve a part of the credit. However, considering the nature of my job I choose to do the right thing and take credit only for the things that I deserve.
January 9, 2009 Office of the National Coordinator (ONC) for Health Information Technology (HIT) from the U.S. Department of Health...