December 13, 2007
I am often asked the reason why I am consulted more than my seniors for any advice in Health Care or IT Services. It is not always the expertise which I possess allow me to provide consultation services; it is my nature of sharing knowledge and educating everyone with updated information on the industry.
Sharing knowledge has allowed for an improvised team effort in our organization. We follow a value added approach rather than a incremental approach in knowledge management. We have a meeting every week to discuss the current processes which are followed by individual departments. We have a steering committee to find gaps amongst these departments and the goal of the steering committee is to monitor these gaps. Once a gap is identified the gap is documented and assigned to the team involved in “Gap Addressing”. After the gap is addressed it is appropriately communicated to the various team managers in the organization, who intern communicate it to their team.
In this fashion, all team managers are aware of any updates in any processes for other departments they interact with. We have a document management system (developed in house known as “HelpDesk”) which allows easy navigation to the meeting minutes and process documents. We send periodic newsletters to our company members – updating them on any new process development or any new projects in hand.
We are developing a process to keep a track of any new project that is undertaken by a member of the company. Currently each department is responsible to keep a record of the projects their team members are involved in.
We are seeing that the Communication Process is making use of the most optimum resources in terms of both member skills and in terms of technology to keep everyone up-to-date. This brings in a sense of “Thought Leadership” amongst the teams and improvises quality of work.