December 10, 2007
Recently I began testing Live Chat options for our company’s Support Portal.
There are five important features that one should look for in a Live Chat option:
It is not always easy to formulate policies on what can or cannot be addressed in a Support Live Chat. A support chat session could either be motivated towards:
The Live Chat functionality is offered in:
There are two important features which are not always available in a Live Chat environment:
Due to limitations of technology it is not always easy to have intensive level three support sessions via the Live Chat. It is required for management to understand the importance of “Bounce Rate”. Bounce Rate is defined as “The percentage of web site visitors who arrive at a web site entry page, then leave without going any deeper into the site”.
Live Chat Products which I have tested:
Live Chat can help in retaining web visitors and allowing them to observer in a semi-forced nature the various possibilities of your product. The good news about Live Chat is that is has been around the market for quite some time and there are many products available to serve the needs of a growing organization. Let us see what the industry has to offer to the Live Chat 2.0 in the near future.