January 2, 2013

Call Center – Triage Team

January 7, 2008 Everyday we have over 2500 calls triaged over the phone. Triage is defined as: The process by which projects or activities are prioritized […]
January 2, 2013

Notifying who is In-Office or Out-of-Office

January 2, 2008 We are a 600 employee company with at least 15-25 members being out of office at any given business day due to reasons […]
January 2, 2013

An Executive Schedule

December 16, 2007 I have always believed in optimizing time and work effort to lead a balanced life. Todd D. Rakoff is Byrne Professor of Administrative […]
January 2, 2013

Sharing Knowledge Always Helps

December 13, 2007 I am often asked the reason why I am consulted more than my seniors for any advice in Health Care or IT Services. […]