January 2, 2013

Support Ticketing System – Live Chat (Continued)

December 10, 2007 Recently I began testing Live Chat options for our company’s Support Portal. There are five important features that one should look for in […]
January 2, 2013

Meeting Frequency

December 4, 2007 Every week (5 business days) I attend 9 meetings (approx.); which accounts to 110 meetings a month or 1320 meetings a year. Every […]
January 2, 2013

Support Ticketing System

November 28, 2007 When you manage a software development firm you are often asked which department costs you the most. Varied answers are available debating amongst […]
January 2, 2013

Extremely Quick Growth of an Organization Hurts Itself

November 27, 2007 Many a times I have been asked why Quick Growth is “Harmful”. Organizations have a growth curve. If they grow too quickly without […]