December 29, 2007
Many of us consider Web Technology as the biggest advancement in Innovation. Collaborative effort is encouraged by use of Web Application tools like Email, Forum, Blog and Wiki.
In our company we have support solutions/articles on Forum, Emails and Network Folders. Lately it was becoming more and more difficult to manage information due to the fact that data was located at multiple locations and the most updated copy of data was difficult to find. We needed a centralized location where the accessibility and availability of information/documents was quick, easy and up-to-date.
As a Knowledge Manager, I concluded Wiki was the most logical and technologically feasible solution for an organization of our size.
You can post questions and you get responses. People come to a forum to communicate, exchange thoughts, etc. However it is not a true form of Knowledge Repository. You would have to search through multiple forum threads to find the answer you are looking for.
They are not reliable due to the fact that 1) you would always have multiple emails 2) finding the last updated information through the email is not always easy
Network Shared Folders
We have Multiple Copies of the documents on the Network. It’s difficult to determine which one is accurate. Many folders are not backed up daily.
I tested various Wiki softwares and websites including:
MediaWiki (Official supporter of the Wikipedia Project) came out as the best available Open Source Wiki software. We quickly drew our task force members to lay down policies to:
After proper implementation of the policies: